Patchloom

Privacy policy

This notice describes personal information used by the Patchloom website.

Information involved in browsing

A request for a page or image can include an IP address, request time, requested URL, browser and device information, and security or error information. This technical information is involved in delivering and protecting a website. Referrer information can depend on browser settings and the link used.

Product search filters the published catalogue in your browser. It is not a public messaging channel. Do not enter passwords, payment information or other sensitive details into a search box.

Saved shopping choices

The shopping bag saves product references and quantities in local browser storage. This allows your selections to remain available on that browser. It does not create an account, reserve a product or prove that you paid.

You can remove this data using your browser controls. Clearing site data can remove a saved bag and privacy choices on that device. Restricting storage can affect how these features work.

Questions and customer care

The contact form asks for a name, email address, message and an optional order reference. These details are used to respond to the inquiry when the service is available. If the form reports that delivery is unavailable, your message is not represented as delivered.

Include only the information needed to explain the issue. For a product problem, a focused photograph of the relevant part is usually more useful than an image containing people, identity documents or unrelated information about your home. A support photo is not permission to publish it as a review or advertisement.

Orders, secure access and payment

When ordering is available, the order flow uses product and quantity selections, contact and delivery information, order references, totals and payment outcomes. These records support the purchase, delivery, fraud prevention, receipts and later customer care.

Payment credentials are entered with the payment service shown at checkout. Do not send card details through the contact form or by email. The store needs order references and payment outcomes to reconcile an order; a saved bag is separate from these records.

Secure order access may require the order reference and access to the checkout email. A valid order-access link can expose the associated order details to the person holding it. Keep these links private and do not post them publicly.

Services and disclosure

Information needed for a page request, a customer inquiry, payment or delivery may be processed by the service used for that function. The payment interface identifies its provider when available. No particular carrier, receiving mailbox or payment account is claimed as verified by this notice.

Information may also be used or disclosed where required to meet applicable obligations, protect the service, resolve disputes or investigate misuse. This notice does not authorize unrelated use of customer information.

Optional measurement and marketing

Optional store and Google Ads purchase measurement run only with your corresponding permission. Ordinary website requests still involve technical delivery information. Merely browsing, searching or adding an item to the bag does not subscribe you to marketing.

If a separate optional service is added later, its purpose and any required choice must be explained before that service is used. A customer-care inquiry is not an automatic advertising or newsletter subscription.

Retention and your choices

Information should be kept for the purpose for which it is needed, taking account of applicable recordkeeping and dispute requirements. This page does not promise an unverified universal deletion deadline. Browser bag data can be cleared on your device.

You may contact customer care to ask about information associated with your inquiry or order and to exercise applicable rights. We may need enough information to locate the record and protect it from unauthorized disclosure. Do not send identity documents without a specific legitimate need and an appropriate route.

Requirements can vary with your location and circumstances. This notice does not infer that a particular privacy law applies solely from a business address. Nothing here removes rights that apply to you.

Changes to this notice

The effective date shown above identifies this version. Review the current notice when providing information through a new service. Contact customer care if something about the website’s information use is unclear.

Optional Google Ads measurement

With your advertising permission, Google Ads uses advertising cookies and ad-click information to measure confirmed purchases. It receives the order reference, product IDs, quantities, prices, discount and net merchandise value, plus browser and network information. We do not send customer names, email addresses, delivery addresses or payment details in this purchase payload. Personalized advertising remains off.

Advertising and optional store measurement have separate choices. The Google Ads tag waits for advertising permission before loading. You can reject either choice and keep shopping, or change and withdraw it in Cookie preferences. Choices expire after 180 days. Global Privacy Control and Do Not Track keep optional measurement off. Withdrawal removes accessible first-party advertising cookies and may refresh the page; it cannot undo data already sent.

Cookie preferences

Google Ads measurement and your choice

The Google Ads tag loads on public shopping pages with advertising storage, advertising user data and personalization denied by default. Before advertising consent, Google may receive measurements without advertising cookies, including technical network information and a sanitized public page URL. Advertising cookies and purchase measurement require your Advertising permission in Cookie preferences. This tag does not send customer names, email addresses, delivery addresses, payment details or private order-access URLs. Do Not Track and Global Privacy Control prevent advertising consent from being granted. You can withdraw your choice in Cookie preferences.

Contact information

support@patchloom.com

Patchloom

760 6th Street NW, Washington, DC 20001

Optional product interest measurement

With your permission, we count product views and successful additions to the bag by product and UTC date. These are action counts, not unique shoppers or conversion rates. Each event contains only a product ID, event type and a random event ID used to prevent duplicates; it contains no customer name, email, address or payment details. Cloudflare stores the aggregate totals and temporary event IDs. Temporary IDs expire from duplicate checking after 24 hours and are removed in bounded cleanup batches when new events arrive; aggregate totals remain until deleted. No analytics cookie or persistent visitor ID is used for this counter. Optional measurement stays off until you accept, and Global Privacy Control or Do Not Track keeps it off. You can withdraw permission on the Cookie & privacy choices page. Your choice is stored in this browser with its version and timestamp and expires after 180 days. Necessary bag and checkout storage works independently. Any separately configured Google Analytics or advertising measurement uses its own disclosed settings.

Server purchase measurement

With Analytics permission, we save Google client and session identifiers in a first-party cookie for up to 24 hours and attach them to your checkout. Our server uses this link to report confirmed purchases, order references, items and amounts to Google Analytics, even if you close the confirmation page. We schedule these server-side identifiers for removal after 30 days. Advertising use follows your separate advertising choice. Names, email addresses, delivery addresses and payment-card data are excluded from these events. You can withdraw permission on the privacy choices page.

Google measurement before a choice

Before you choose, configured Google tags may send shopping measurements without analytics or advertising cookies. Google receives public page details, store, product and order references, prices, and browser and network information. Customer names, email addresses, delivery addresses and payment details are excluded from these events. For cookieless Google measurement before a choice, temporary Google client and session references can be attached to an unpaid checkout without saving these identifiers in a browser cookie. Our server uses this reference to report a confirmed purchase if the confirmation page closes. The server-side identifiers are removed after 30 days. Saved measurement refusals, Global Privacy Control and Do Not Track keep this reporting off. Analytics and advertising cookies require their respective approval.

Cookie-free purchase reporting

Reject optional on the cookie banner turns off optional cookies and keeps cookie-free purchase reporting on. You can also select Allow cookie-free purchase reporting in Cookie & privacy choices. Google Ads receives a confirmed purchase amount and order reference without analytics or advertising cookies. This separate choice allows purchase measurement using the order reference, amount and IP address; it does not allow analytics or advertising cookies or personalized advertising. Google also receives browser and network information. Names, email, delivery addresses and payment details are excluded. You can turn off all optional measurement instead. Existing full refusals, Global Privacy Control and Do Not Track remain in effect.

Cookie & privacy choices